FAQ

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Explain the ordering process?

It is easy and secure.

We've provided a simple tool for you to choose your colours, your favourite font, plus over 50 graphics to choose from to help make your blanket as individual as the recipient. You're the designer.

When you are happy with your design simply add it to your cart, add a free gift card if you choose. We will ship your order to you within the specified postage timeframe.

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Can I have my order gift wrapped?

Yes. Every personalised blanket is wrapped in tissue paper and packed in a complimentary calico drawstring bag.

For an extra special gift, you can add our Gift Box with Ribbon for $15 when placing your order. Your blanket will be packed in a white gift box finished with The Knit Studio ribbon.

A free gift card can also be added with your personal message.

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Can I send my order directly to the recipient?

Yes! Simply enter the recipient's address as the delivery address at checkout. You can also add a complimentary gift card with your personal message.

We never included invoices or pricing information with our orders, so your recipient won't see any of this information.

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When can I expect my order to arrive?

As each piece is knitted to order, please allow 3-5 business days for us to knit, finish and pack your order.

Australia

• Standard delivery 2-7 business days - FREE
• Express delivery 1-2 business days - $10

International

• Delivery times will vary depending on your destination. Please allow 1-2 weeks for delivery for most countries. Import duties and taxes, where applicable, are the responsibility of the recipient.

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What is the quickest possible turnaround time?

If you need your order urgently, please contact us and let us know.

Where possible, we're happy to accommodate urgent orders and can often have them knitted and dispatched sooner than our standard 3-5 business days turnaround.

We'll always do our best to help.

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Haven’t heard back from us?

We aim to respond to all emails as quickly as possible, usually within one business day. 

If you haven't received a reply, please check your junk or spam folder, as occasionally our emails can end up there.

 Alternatively feel free to give us a call on: +61 3 5981 4829

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Do you have sales?

We believe in fair pricing every day. Rather than inflating our prices so we can regularly discount them, we price our pieces to offer genuine value from the beginning.

Every piece is knitted to order in our Mornington Peninsula studio, and our pricing reflects the quality of the materials, workmanship and time that goes into making it.

So you never need wonder if a better price is coming next week. The price you see today is the best price we can offer.

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I made a mistake, can I change my order?

Mistakes happen, please contact us and we will do our best correct the mistake. All orders are custom made individually, as such, once your order has commenced the knitting process we cannot change the order. Please double check the spelling, colour and size selections before adding to the cart.

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Can the blanket be read from both sides?

No. The name or wording is designed to be read from the front of the blanket. On the reverse, the writing will appear backwards and the colours will be reversed.

Please refer to our Gallery, Instagram or Facebook for examples of both sides.

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Can the blanket be horizontal instead landscape

Yes it can be a special order. Please contact us by email.

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Care instructions

Merino 

Dry clean only ℗

Organic Cotton

Machine wash on warm gentle cycle. Tumble dry on low heat. Press flat with warm iron. Do not bleach

Cashmere 

Dry clean only ℗